FAQ

WHAT IS “BROADBAND”?
A broadband Internet connection is a cable modem, DSL, LAN, T1, T3, LAN, WAN, or any other high-speed “always on” connection. If you have to dial up to an access number to reach the Internet then you do not have broadband. A broadband Internet connection is required to use the VoiceLine service.

DO I NEED A BROADBAND ROUTER?
No. The MTA XT telephone adapter has a built-in router that allows you to connect one PC to it to access the Internet. You would only need a separate router if you wanted to connect more than one PC.

CAN I USE A CORDLESS PHONE?
Yes. Any standart phone will work with VoiceLine. Feel free to plug in your cordless phone and walk around your house while you talk.

CAN I TAKE VOICELINE WITH ME WHEN I TRAVEL?
Yes. Your VoiceLine service travels with you. When someone calls your phone humber, your phone simply rings wherever you have your telephone and adapter plugged into a broadband Internet connection – whether you are home or traveling somewhere else in the world.

CAN I CALL LOCATIONS THAT ARE NOT IN MY CALLING PLAN?
Yes. You can make calls to any location not included in your monthly calling plan. These calls are considered out-of-plan and are charged a per-minute rate based on the country you are calling. Please refer to your Online Account Center.

HOW DO I LOGIN TO THE MTA WEB MANAGEMENT TOOL?
The MTA Web Management tool can be used to review the device’s settings and configure features. From a PC connected to teh MTA’s LAN port, open a Web browser, and, in the Address text box, enter 192.168.99.1. Press the Enter key to access the login page. Enter the user ID admin and the password n2p, and then click the OK button.

CAN I SEND AND RECEIVE FAXES WITH VOICELINE?
Yes. You can connect your fax machine to the InnoMedia MTA XT telephone adapter to send and receive faxes. You do not need to change any settings on the telephone adapter.

Fax is only available through the InnoMedia MTA 3328-2R and the InnoMedia MTA XT 6328-2Re telephone adapters with built-in router. The InnoMedia MTA 3328-2 telephone adapter without router and the XJ100 Wireless Handset do not support fax.